Refund and Return Policy – FASTVIRAL

Effective Date: March 2, 2025

At Fast Viral, we are committed to ensuring customer satisfaction. This Refund and Return Policy outlines the conditions under which refunds and returns are accepted.

1. Refund Policy

We offer refunds under the following circumstances:

  • If the purchased service/product is not delivered within the specified time frame.

  • If there is a technical issue on our end that prevents service completion.

  • If the product received is significantly different from the description on our website.

Non-Refundable Cases

Refunds are not applicable in the following situations:

  • If the customer changes their mind after placing an order.

  • If the issue arises due to customer error (e.g., providing incorrect details for service delivery).

  • If the refund request is made beyond the eligible refund period (as specified below).

Refund Process

To request a refund:

  1. Contact our support team at info@fastviral.xyz with your order details.

  2. Our team will review the request and respond within 5-7 business days.

  3. Approved refunds will be processed within 10 business days to the original payment method.

2. Return Policy

We accept returns under the following conditions:

  • If the physical product received is damaged or defective upon arrival.

  • If the wrong item is shipped to the customer.

Return Conditions

  • Customers must initiate a return request within 7 days of receiving the product.

  • The product must be unused, in its original packaging, and in resalable condition.

  • Customers are responsible for return shipping costs unless the return is due to our error.

Return Process

  1. Contact us at info@fastviral.xyz with details and photographic evidence of the issue.

  2. Once approved, return instructions will be provided.

  3. Upon receipt and inspection, we will process a replacement or refund as applicable.

3. Chargeback and Dispute Policy

If a customer initiates a chargeback without contacting us first, we reserve the right to dispute the claim and block future transactions.

4. Contact Information

For refund and return inquiries, please contact us:

📍 Address: 3405 Moonlight Drive, New Jersey, United States
📞 Phone Number: +1 609-643-5412
📧 Email: info@fastviral.xyz
🌐 Website: https://fastviral.xyz